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Post Innovations can only provide refunds for POST orders that are classified as “Processing” status. Custom panels and riders are ineligible for refunds, as well as completed custom panel designs. If your POST order is still “Processing” and you wish to cancel it for a refund, please follow the steps within your Customer Dashboard.
Once your POST order is canceled, and if you are eligible for a refund, a credit will be applied to the original method of payment used to place your order. Please allow refunds approximately 3-5 business days to complete processing. If you have received notification from Post Innovations that your refund has processed and have not received your refund in a timely manner, please contact your bank or credit card provider. Processing times vary amongst different banks and credit card providers. You may also contact us at firstname.lastname@example.org if your bank or credit card provider cannot provide you with any refund information within this time period.
If any of our products are damaged, simply report the damage to Post Innovations and we will replace that product as soon as possible. If you would like to exchange a damaged item yourself, or replace an item with a new item, please contact us at email@example.com